Rant - bad service - anyone else?

I’m on a rant. Is it just some cosmic force that hates me, or is customer service really degenerating? At least at fast food restaurants? For the past month, almost every time I order food at McDonald’s or Wendy’s (especially Wendy’s) they screw up the order. I tried the new ham and swiss Frescata sandwich at Wendy’s and loved it. I wanted it again. So the next time when I ordered it plus a large order for my family, the entire order was screwed up. I was given the wrong Frescata sandwich. I asked for no tomato on my sandwich. The only part of my order they got right was that they left the tomato off my sandwich. But I only specified no tomato for my sandwich. Two of my children wanted tomato on their sandwiches and they did not put tomatoes on their sandwiches. Nor did they put sauce on their sandwiches - they just got dry chicken sandwiches. They did not give us the requested barbecue sauce for my other children's chicken nuggets. Worst of all, when we called back to the manager, she was very rude and told my husband it was our fault the order was messed up. Excuse me? So a couple nights ago I went to a different Wendy's and they also messed up the order. Again I ordered a ham and swiss Frescata with NO tomato and a large diet coke. The young man who took the order seemed confused so I repeated the part about the diet coke at least 3 times and the part about NO tomato twice. He gave me a turkey and swiss sandwich with a tomato. Yuck! And he did not give me a diet coke. When I requested my diet coke, he told me I didn't order it. At least the manager was nicer this time and gave me my diet coke. But I really wanted my ham sandwich and I didn't realize till I bit into it that it was turkey so I suffered through it. But why should I bother to order anything from Wendy's if I dont' get what I order? McDonald’s is a little better, but still messes up something usually when I order. Lately I’ve been ordering a toasted bagel and cream cheese with a large diet coke for breakfast. More than once, they don’t give me the cream cheese. They repeat and even print it on the screen. Since I didn’t see the cream cheese on the screen, I asked for it again. They still didn’t get it. When I got to the window I told them the amount was too small so I was pretty sure they still didn’t get the cream cheese. The money taker at the window seemed annoyed and said she’d put in the order. But when I got to the food window, they didn’t give it to me. When I told them it was missing, I got a snotty answer that I didn’t order or pay for it. I told her I asked for it at least 3 times. Then this morning, they gave me the bagel and cream cheese but a medium coke instead of a large. I am so SICK of getting the wrong order, especially when I’ve repeated the correct one several times. These are young people so I doubt they have hearing problems yet. I can understand the occasional mistake and live with it. I can really live with it if they fix it nicely when I tell them. But when it’s almost every time and especially when I get snotty answers, then I get hot. Am I the only one experiencing this? Am I the only one this is bothering. Oh! I tried to find an email to Wendy’s for customer service to tell them – I’ve surfed all over and can’t find one. I only found an email for their investors so I shot off an email there and asked them to forward it to their headquarter’s customer service. I doubt they do, but I can hope. I’ll probably send a snail mail, too. I didn’t complain to McDonald’s as their infractions aren’t as bad as Wendy’s and I hope it doesn’t become so.
Guess I shouldn’t eat out so much? This is curing me. I needed to get back to a healthier diet anyway.

Ashley Ladd
www.ashleyladd.com